FREQUENTLY ASKED QUESTIONS
What payment methods do you accept?
We accept Visa Credit, Visa Debit, MasterCard, Maestro, Visa Electron, Paypal and Apple Pay.
Do you ship worldwide?
Yes we do! Take a look at the Delivery Page for more information.
Do you offer discounts?
Yes, the best way to keep up to date and find out about the latest discounts is to follow me on INSTAGRAM.
How much does shipping cost?
Delivery in the UK is £2 no matter how many items you buy - postage may be higher for larger items such as mugs or ceramic things. International delivery is £5, and again slightly more if buying larger items. Take a look at the Delivery Page for more information.
How long will my order take to arrive?
Items are usually dispatched within 3 days of ordering. Orders to the UK usually takes 1-2 working days from the date of dispatch to arrive. Overseas orders vary on your location, please take a look at the Delivery Page for more information.
How do I return something?
If you are unhappy with your order, changed your mind, or it has arrived damaged please don't hesitate to get in touch at email@example.com.
All orders can be returned within 30 days of receipt of the order. All items must be returned as new and unworn, in the original packaging. Customers are responsible for the return postage costs (unless the item has arrived faulty or damaged).
Please get in touch at firstname.lastname@example.org before returning an item so I can advise you on how best to return it, and where to return it to.
What if my order hasn't arrived or is damaged?
If your order hasn't arrived by the time you expect it to, or if it has arrived damaged, please don't hesitate to get in touch at email@example.com and I can assist you further.
Do you accept custom orders?
Yes! Just get in touch at firstname.lastname@example.org with your ideas/request and I'll do my best to accommodate them.
Do you sell wholesale?
Yes I do! You can either get in touch at email@example.com, or alternatively click on the 'WHOLESALE' link in the main menu/top of the page for more information.
Still have a question that hasn't been answered here? Get in touch at firstname.lastname@example.org or click on the contact link at the bottom of the page.