COVID 19 - Please be aware that postage around the world is experiencing delays due to the current pandemic - if you have placed an order from February onwards there are likely to be some delays in you receiving your package.
ORDERS WITHIN THE UK:
All orders within the UK are posted via First Class with the Royal Mail – this usually takes 1-3 working days to arrive – but with the current pandemic some orders are taking up to two weeks to arrive. If your order hasn’t arrived within two weeks please don’t hesitate to get in touch.
All international orders are sent via Standard Airmail with the Royal Mail. This usually takes around 1-4 weeks to arrive depending on where you are based - but with the current pandemic, there are some delays happening depending on where you are.
Europe - orders are currently taking anything between 1-4 weeks to arrive.
USA - orders to the US usually take around 2-4 weeks to arrive, but with the current pandemic and now the funding crisis with USPS, there are unpredictable delays. Please allow up to 8 weeks for your order to arrive.
Canada - all mail being sent from the UK to Canada is facing severe delays because of the on-going impact of COVID-19 and record volumes of traffic being received in Canada. Post is being processed as normal in the UK, but delays are taking place once the mail reaches the Canadian border. As a result - please allow up to 8 weeks for your order to arrive.
Australia - orders to Australia usually take around 2-4 weeks to arrive, but with the current pandemic please allow up to 8 weeks for your order to arrive.
Rest of the World - parcels to Saudi Arabia, India, and Brazil and Mexico tend to arrive anything up to 3 months of an order being dispatched - please keep this in mind when ordering - I can't physically make the post go any quicker and this is down to the postal systems in these specific countries.
Please note I send all my overseas mail via Standard Airmail with the Royal Mail. This service is not trackable but is very reliable. If you think your order should have arrived and it hasn't, please dont hesitate to get in touch at email@example.com.
Need to return something?
Hopefully you are happy with your order, however if you would like to return something please do so within 30 days of receipt of your order. Items must be returned in 'as new' condition and in the original packaging.
Please email firstname.lastname@example.org before returning an order, and I can advise you on how best to return it, and where to return it to.